FAQ

placing an order

When will I receive my order? 
Please allow approximately 10 business days to process your order plus shipping. Please remember to not include weekends or holidays in calculating the estimated transit time for your shipment.
How will my product be shipped? 
Orders are shipped through the United States Postal Service and UPS. 
Do I pay sales taxes on my purchases? 
Arizona residents will have sales tax automatically added to their order. If you are not an Arizona resident, you are expected to comply with your state's current laws regarding purchases over the Internet.
Quality Assurance?
Due to the custom nature of our products all orders are non-refundable. We have very high standards for our products and personally check every single item for quality before it ships. If we wouldn’t put it on our house, we don’t expect you to put it on yours. If you find a problem with the quality of your order, let us know.
Damaged or Incorrect Items
Inspect your shipment thoroughly upon arrival and keep all original packing materials. To process a claim for a damaged or incorrect item, we must receive notification of this within 7 days of delivery. Contact us to report any damage at: orders@modernhousenumbers.com. If you are not happy, we're not happy.

If we do not hear from you within 7 days, we assume you are happy with the product. We will not accept requests for returns or exchanges after this 7-day period.
Durability and Care
All of our products are manufactured for indoor or outdoor applications. Our aluminum products are treated with a weatherproof clear satin topcoat that protects from UV, salt air, and other environmental corrosives. The life expectancy of powder coated products is much longer than paint as these are more resistant to chipping, scratching, chemicals, fading, and general wear and tear. Our mailbox numbers are made out of weatherproof exterior sign quality vinyl.

The effects of ultra violet light, pollution, dirt, grime, and salt deposits can accumulate on any surface, including your Modern House Number products,, over time. Regular maintenance should be implemented to ensure the removal of any residue and extend the effective life of your products. As a general rule, cleaning should take place every six months (every three months in coastal or industrial regions).

To clean the product surface:
1. Carefully remove any loose deposits with a wet sponge.
2. Use a soft cloth and a mild household detergent solution to remove dust, salt, and other deposits (i.e. mild dish detergent).
3. Rinse off with clean fresh water.
Limitations and Liability
The purchaser and any end user hereby waive any claim against Modern House Numbers LLC for direct, indirect, special, exemplary, punitive, compensatory, consequential, or incidental damages, including but without limitation, lost profits, inconvenience, injury or death, damage to structures, vehicles, or persons, as well as business interruption which may result from your purchase and/or use of the products.

Modern House Numbers LLC makes no warranty of fitness for a particular purpose or merchantability. Modern House Numbers LLC makes no other warranty, whether oral or written, expressed or implied. Purchaser and end user agree to indemnify and hold harmless Modern House Numbers LLC from all claims, demands, and costs, including reasonable attorneys’ fees, made by third parties against Modern House Numbers LLC relating to purchaser and end user’s use of the products, and to pay any costs and expenses incurred by Modern House Numbers LLC to enforce said purchaser and end user’s obligations, including, without limitation, the costs of collection for any unpaid amounts owed to Modern House Numbers LLC by Purchaser and/or end user.

Modern House Numbers LLC does not offer installation on any of its products. As such, we offer no warranty on the installation by purchaser, end user, or by any other party of same. Any damage to the product, facility, structure, or injury/death related to installation is not the responsibility of Modern House Numbers, LLC.

This warranty will be interpreted pursuant to the laws of the United States and the State of Arizona. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If any portion of this warranty is held to be invalid or unenforceable for any reason, such a finding will not invalidate any other provision.
Do you ship internationally?
Yes.  Please keep in mind that there might be additional customs taxes, duties, and/or brokerage fees imposed by your government or customs clearing agencies.
How do I know my order is confirmed? 
A confirmation email will be sent to you that includes your purchase information and order number. Once the order leaves our warehouse an email with a tracking number will be sent to you.
What if I want to make a change after I placed my order? 
Generally once orders are placed they cannot be canceled or altered. However there is a small window of time that allows for alterations. These requests are accepted within one business day of placing your order.  

sustainability

Are your products sustainable? 
From the beginning our business model was focused on creating sustainable (green) products. We use high technology tools to create responsibly manufactured products. The house numbers are created from recycled aluminum. We use Water Jet machinery to cut the numbers because it requires low energy, little to no pollutants, and it optimizes material efficiency.

custom/bulk options

Can I order a custom product (different font styles, sizes or materials)? 
Yes, we have the ability to create custom products. We enjoy working with creative homeowners, designers, architects, property managers, and builders to create custom products for their home, multi-family development or commercial property. A small design fee applies.  Please contact us directly with your ideas and we will provide you a cost estimate, orders@modernhousenumbers.com.
What if my address includes a letter, symbol or punctuation mark? 
In addition to the 10 digits, we also carry the entire A-Z alphabet, many symbols and punctuation marks in all sizes. Please contact us directly to place these orders, orders@modernhousenumbers.com.
Do you have bulk discount rate? 
Yes, we have a different price structure for large orders; please contact us directly for more detailed information,orders@modernhousenumbers.com.

products

Is there a finish on the aluminum house numbers? 
We apply a weatherproof clear satin topcoat, which protects the aluminum.
What house number size would you recommend? 
Every condition is different.  While the average size we sell is 6 inches, we recommend you refer to our spec sheet here.
How do I install the products I have purchased? 
Click on installation tab on the navigation bar for detailed installation instructions.
What home building materials can the house numbers be installed onto? 
We havn't yet found a material the numbers could not be installed onto. However, typical installations include: wood siding, stucco, masonry, and concrete.
How does the mailbox numbers adhere to the mailbox? 
The mailbox numbers are made out of weatherproof exterior sign quality vinyl with an adhesive backing. Simply peel the back film off of the vinyl and apply to a clean surface.  Smooth surface required.
Does the curb stencil include spray paint? 
No, we are not able to ship aerosol paint. Spray paint is available at any home improvement or paint store.
Does the house number include epoxy? 
No, we are not able to ship epoxy. Epoxy is available at any home improvement store.  We recommend clear exterior grade epoxy.
Recommended paint colors to match mailbox vinyl
silver
white
black
orange
green
blue
copper
brass
rust-oleum metallic
rust-oleum gloss white
rust-oleum gloss black
rust-oleum gloss orange
rust-oleum fluorescent green
rust-oleum gloss spa blue
rust-oleum gold rush
rust-oleum antique brass